The Challenge
About this Project
FSSC Internal is a mobile application built for forensic institution staff, designed to digitize and streamline the review and approval process for operational reports. The app provides authorized personnel with real-time access to case information, workload summaries, and analytical dashboards — enabling faster decision-making and reducing administrative bottlenecks across the organization.
Role: UX/UI Designer Platform: iOS & Android Type: Internal Enterprise Mobile App Industry: Government / Forensic Services
The Problem
Forensic staff relied on manual, paper-based or desktop-bound processes to review and approve operational reports — creating delays when personnel were in the field or away from workstations. Case traceability was fragmented, pending task visibility was low, and approval bottlenecks slowed downstream workflows across departments.
The Solution
FSSC Internal brings the core approval workflow to mobile, giving authorized staff a structured task queue with clear case context, status tracking, and one-tap approval actions. Dashboards provide workload visibility at both individual and organizational levels, supporting proactive task management.
Design Process / Approach
Requirements & Constraints Worked closely with stakeholders to define permission tiers, approval logic, and data sensitivity requirements. Identified which workflows were suitable for mobile execution versus those requiring desktop-level access.
UX Flow Design Mapped the end-to-end report review journey — from task assignment through case review, annotation, and final approval. Designed decision-supportive layouts that surface the right case context at each step without overwhelming users with raw data.
UI Design Designed in Figma across key screens: task dashboard, case detail, report viewer, approval flow, and workload analytics. Applied a professional, high-contrast visual language appropriate for a government enterprise context — prioritizing readability and clarity over decorative elements. Handoff Delivered annotated component specs with defined interaction states and permission-based UI variations for different staff roles.
Key Features
- Task inbox with prioritized pending approvals, filtered by case type and urgency
- Case detail view with structured activity summaries and attached report access
- Streamlined approval flow with confirmation states and audit trail logging
- Analytical dashboard showing individual and team workload distribution
- Role-based UI with permission-controlled access to sensitive case data
Outcomes
- Enabled mobile-first approval workflows, reducing dependency on desktop access
- Improved task visibility and traceability across forensic operations
- Delivered a structured UI system supporting multiple staff roles within a single application